Refund policy

Refund Policy
Last Updated: 08/09/24
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At SHIBEVER, we aim to ensure that you are completely satisfied with your purchase. If you are not happy with your order, our refund policy outlines the steps for returning items and obtaining a refund.
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1. Return Eligibility
To be eligible for a return and refund:
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The item must be returned within 30 days from the date of delivery.
The item must be unused, unworn, and in its original condition, including tags and packaging.
Certain items may be non-returnable, such as sale items, intimate apparel, and custom or personalized items. Please check the product description or contact customer service for details.
2. How to Initiate a Return
To initiate a return:
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Contact our customer service team at wofeimaoyi@126.com with your order number and the reason for the return.
Our team will provide you with a return authorization and instructions on how to send back the item.
Please ensure the return is shipped within 7 days of receiving the return authorization.
3. Return Shipping Costs
Standard Returns: The cost of return shipping is typically the responsibility of the customer unless the item was received damaged or incorrect. In such cases, SHIBEVER will provide a prepaid return label.
Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
4. Refund Process
Once we receive and inspect the returned item:
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Processing Time: We will process your refund within 5-10 business days of receiving the item.
Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will issue a store credit.
Refund Amount: The refund amount will be the purchase price of the item, excluding any shipping fees unless the return was due to a SHIBEVER error.
5. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect:
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Contact our customer service team within 48 hours of receiving the item.
Provide a description and photos of the issue.
We will arrange for a replacement or issue a refund, including any return shipping costs if applicable.
6. Final Sale Items
Items marked as "final sale" or "non-returnable" are not eligible for returns or refunds. Please review the product details carefully before purchasing.
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7. Contact Us
For any questions regarding our refund policy or to start a return, please contact us at:
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Email: wofeimaoyi@126.com
Phone: 13631573937
Address: Room 601, Building A3, No. 83, Yongtai Xueshantang Street, Yongping Street, Baiyun District, Guangzhou